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Terms & Conditions

Terms and Conditions

Program Registrations

Cancellations done less than 1 week (7 days) prior to the start date receive a $50 administration charge.

Full payment is retained in the event of cancellations done less within 48 hours of the start of a program.

Class times are not transferable once a semester has started.

Make up classes are available for $30/hr and must be pre-booked.

If Vertically Inclined must cancel a program, it will be done a minimum of 5 days prior to the program start and payment will be refunded in full in the same form of payment originally used for the purchase.


Online Product Return & Exchange Policy

We want you to be fully satisfied with every item that you purchase from verticallyinclined.com. You may return or exchange an item within 45 days of the order date to Vertically Inclined by return delivery or in person for a refund of the purchase price or an exchange, minus the shipping, handling, and other additional charges. Refunds will be in the same form of payment originally used for the purchase.

  • The item must be returned unused/unworn, in original product packaging, and with all paperwork, parts and accessories to ensure credit.
  • Every order comes complete with a Return and Exchange Form to be used to return your products for any reason.

Include the form with your prepaid, insured package and mail to:

Verticallyinclined.com – Returns Department
8523 Argyll Road
Edmonton, AB
T6C 4B2

  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
  • To receive credit, items must be returned within 45 days of the order date. The postmark date of the return package will be considered the return date.
  • You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
  • Credit for gift returns will be issued to the original purchaser.
  • If you would like to exchange or return merchandise purchased at Vertically Inclined Climbing Gym’s Culture Shop, please return the items there. At verticallyinclined.com we are only able to process returns of merchandise purchased from verticallyinclined.com.